Return Policy

Due to COVID-19 impacts, Youlololo has enforced a tougher returns policy. We advise all consumers to read a company's policy prior to purchasing their goods, to avoid any misunderstandings.

Cancellations

We don't accept cancellations before the product arrives

Returns 

If you would like to return your item please contact us at info@youlololo.com. State your name, order number and the reason for your return and the Youlololo team will respond accordingly within a 12-hour timeframe. This must be within 7 days of the item being received and must be unused (including undamaged packaging and stickers still in place). 

If you decide to return an item we will issue you refund for the same purchased amount, depending on the situation. This will be reviewed by our team, where we will respond via email with the final outcome! We do NOT accept change of mind returns, so please review product details precisely. We also do not offer refunds on sizing issues, it is the customer's responsibility to check the sizing of the product, and accessories prior to purchasing online. All specifications of our products are listed on the product pages. 

As we are an online retailer, it is the consumer's responsibility to double-check what they have purchased based on the product information provided. All information, details, materials, size and parts included in the package are shown through images, descriptions and other necessary specifications provided in product description/ written context.

The above, relevant information, is located on our product page prior to purchase, and also across our website/ other media platforms. It is important all information is revised/reviewed as there is detailed specifications about the products available. 

Thank you for understanding. Happy shopping, The Youlololo Team!