How do I track my order?After we have shipped your order, an email update will be sent titled "YOULOLOLO - TRACK ORDERS". You will find your tracking number and information inside this email
Tracking your order you have two options:
1) The easiest way to track your order is to go directly to our "Track Orders" page at the top of our homepage. Enter the order number and email you used to create your order to see tracking updates.
2) You can go to the website www.17track.net/en, paste in your tracking number, and see the status of your shipment.
Tracking updates may be delays when first ordered so please be patient.
Why is my tracking not updating?
Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.
FEE ON DELIVERY
I had to pay a delivery fee on my order, why?
Once your order has been shipped, it is no longer in our control. This means that certain fees can be placed on packages depending on your location. This depends on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or an import tax. This is probably due to that your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order. Youlololo will not cover any extra expenses needed to receive orders.
CANCELING AN ORDER
I want to cancel my order. How do I do this?
Note: Once your package has been shipped we cannot and will not refund your order. All sales are final.
You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund.
What payments do you accept and in what currency?You can feel confident in purchasing from Youlololo as we accept payment via PayPal(not available now), Credit card or VISA. So you can choose the one that best suits you. All prices are in US dollars. If you placed the order outside of the United States the prices on your statement will be converted to your currency.
Is there a payment you do not accept?
There are a select few, but the one we will run into the most is prepaid visas. Pre paid credit cards will not work on our website and for that we apologize. We are working on getting a system that will process pre-paid cards
DAMAGE ITEMS & RETURNS
My product came damaged, what should I do?At Youlololo we try our best to package our products as best as possible, although sometimes, during transit, they may get damaged. If this does happen you will need to email our support team with photo/video evidence of the damage or defection of the product.
There are 2 options we can offer you:
1) We can ship you another product free of charge
2) You can return the product back to us for a full refund
If you choose the second option, please contact our support email address for return information and address.
I want to return my package because I don't like it
Youlololo does not accept returned packages unless the item is damaged or defective. We apologize for this but due to our shipping method and business model it will not work. All sales are final.
I created my order with the wrong shipping address, what should I do?
If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
You can email us at email@example.com
Please note: Emailing more than once will push your email to the back of the support queue. Meaning, the more you email, the longer it will take to get a response.
We will answer your email within 24-72 hours.
Order cancellation emails will be responded to first. See the above FAQ for information on Cancelling orders.